RETURN & EXCHANGE POLICY
Firenze allows returns of defective or wrong sized items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered, and unstitched with original tags and packaging.
For eligible returns customers should contact our customer service center by emailing at firstname.lastname@example.org
Any incremental mailing/shipping charges associated with the return are the sole responsibility of Firenze and will not be borne by the customers.
A customer may cancel their order using the order ID before they receive an order fulfillment confirmation email by sending an order cancellation request to email@example.com.
Cancellations are not possible once an order has been dispatched.