RETURN & EXCHANGE POLICY

Firenze allows returns of defective or wrong sized items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered, and unstitched with original tags and packaging.

For eligible returns customers should contact our customer service center by emailing at firenzewomen@gmail.com. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within five (5) days of the delivery date. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange, or a full refund.

Any incremental mailing/shipping charges associated with the return are the sole responsibility of Firenze and will not be borne by the customers.

 

Cancellations

A customer may cancel their order using the order ID before they receive an order fulfillment confirmation email by sending an order cancellation request to firenzewomen@gmail.com.

Cancellations are not possible once an order has been dispatched.

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